These terms govern your use of Osool Estate and related services provided and developed by Abdulaziz Alzahrani LLC. By using the platform, you agree to these terms.
Last updated: 1 September 2025
1) Definitions and Acceptance
“Platform” refers to Osool Estate, “Company” refers to Abdulaziz Alzahrani LLC, and “User” refers to any person or entity using the platform. Your use constitutes agreement to these terms.
2) Eligibility and Account
You are at least 18 and legally capable of entering into contracts.
You agree to provide accurate information and keep credentials secure.
If acting for a real estate entity, you confirm proper authorization and compliance with Saudi regulations.
3) Service Description and Changes
The platform provides tools for property, unit, lease, collections, maintenance, and analytics management. We may improve, change, or discontinue features with reasonable notice for material changes.
4) Subscriptions, Fees, and Taxes
Service is offered on monthly or yearly subscriptions.
Fees are billed in advance and auto-renew unless cancelled before renewal.
Prices exclude applicable taxes and government fees.
No refunds for unused periods unless stated otherwise or required by law.
5) Payments and E-Invoicing
Payments are processed via compliant providers (e.g., Mada, STC Pay, Sadad) through integrated partners.
You acknowledge e-invoicing obligations with ZATCA where applicable.
We may issue e-invoices and notifications via email/in-app. You must keep contact details accurate.
6) Acceptable Use and Prohibitions
Comply with Saudi regulations including real estate, cybercrime, and data protection laws.
No unlawful activities, rights violations, or unauthorized access attempts.
No abuse of interfaces, reverse engineering, or circumvention of security controls.
No uploading illegal, harmful, or IP/Privacy-infringing content.
7) Intellectual Property and Content
The Company retains all rights in the platform, including marks, software, and designs.
You retain ownership of your content; you grant us a limited license to host/process it to deliver and improve the service.
We may use aggregated/anonymized data for statistics and improvements without identification.
8) Privacy and Data Protection
Use of data is governed by our Privacy Policy aligned with Saudi PDPL. By using the service, you agree to that policy and are responsible for obtaining necessary consents from your end users. See Privacy Policy.
9) Third-Party Services
The platform may integrate with external services. We do not guarantee nor accept responsibility for those services, which are governed by their providers' terms.
10) Availability and Support
Service is provided “as is” and “as available”; we use reasonable care to maintain availability.
Planned/emergency maintenance may cause temporary downtime; we aim to notify where feasible.
Support is provided per your subscription plan through published channels.
11) Disclaimer and Liability
No express or implied warranties of error-free operation or fitness for a particular purpose.
No liability for indirect or consequential losses, loss of profits or data.
Maximum liability is limited to fees paid to us in the twelve months preceding the claim.
12) Indemnity
You agree to indemnify the Company and its personnel against claims or losses (including reasonable legal fees) arising from your breach of these terms or misuse of the platform.
13) Termination and Suspension
We may suspend or terminate access for violations, security, or legal reasons.
You may cancel in account settings; fees paid are non-refundable for the current period unless stated otherwise.
IP, confidentiality, privacy, and liability clauses survive termination.
14) Governing Law and Jurisdiction
These terms are governed by the laws of the Kingdom of Saudi Arabia. Courts in Riyadh have jurisdiction unless an alternative lawful dispute resolution is mutually agreed.
15) Force Majeure
We are not liable for delays/failures due to events beyond reasonable control, including disasters, widespread outages, or government orders.
16) Changes to Terms
We may update these terms from time to time. Changes are effective upon posting on this page; material updates may be notified in-app.
17) Notices and Communication
Our notices are effective when sent to your registered email or via in-app notifications.
Contact: info@osool.estate | +966 50 123 4567 | Saudi Arabia
18) General Provisions
Entire Agreement: these terms constitute the entire agreement between you and the Company.
Severability: invalidity of any clause does not affect the remainder.
Waiver: failure to enforce is not a waiver.
Assignment: you may not assign without our written consent.
Language: these terms are issued in English; translations may be provided for convenience.
