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Osool Knowledge Base
Practical help articles for real estate agencies covering properties, listings, collections, owners, tenants, analytics, and AI tools in Osool.
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48 articles shown
Platform Overview
What does Osool manage?
A practical map of properties, units, owners, tenants, leases, collections, and reporting.
Read articleAgency Dashboard
Daily workflow inside the agency dashboard
How an agency moves from data entry to collections, issue tracking, and reporting.
Read articleAgency Dashboard
How properties and units connect to leases
A short explanation of the relationship between a property, unit, tenant, lease, and payments.
Read articleOwners
Managing owners, wallets, and statements
How to store owner information and follow balances, payouts, and statements.
Read articleTenants
Tenant records and portal basics
Tenant profile, lease, payments, and tenant-facing portal basics.
Read articleMarket Analysis
Using market analysis and city indicators
How to read market, city, district, and recommendation signals without treating them as guarantees.
Read articleOsool Listings
Creating and publishing listings
The workflow for publishing a public listing from an existing unit in the agency workspace.
Read articleOsool Listings
Managing listing media, pricing, and descriptions
How to keep a listing clear with enough media, understandable pricing, bilingual descriptions, and accurate features.
Read articleOsool Listings
Listing quality checklist
A checklist to review before publishing or sharing a listing with customers.
Read articleOsool Listings
Real estate marketing workflow and reducing WhatsApp and Excel handoffs
How public links and inquiry tracking reduce scattered conversations and spreadsheets.
Read articleOsool Listings
How listings connect to properties and units
A listing is not a separate standalone record; it extends the unit connected to a property.
Read articleOsool Studio
Creating marketing images with Osool Studio
Use virtual staging to turn an empty-room photo into a review-ready marketing image.
Read articleOsool Studio
Brand consistency, export, and sharing options
What is currently available in Studio and what needs product confirmation around social publishing and sharing.
Read articleOsool AI CFO
Asking financial questions in AI CFO
Examples of questions agencies can ask about collections, risks, balances, and profitability.
Read articleOsool AI CFO
Cashflow, collections, and revenue visibility
How AI CFO helps read collections, overdue balances, and cashflow while some coverage remains in progress.
Read articleOsool AI CFO
Responsible usage and AI CFO limits
Practical rules for using AI analysis without treating it as the final decision.
Read articleAdmin, Settings, and Account Management
Agency settings, account, and public links
Settings that affect public identity, listings, and agency data.
Read articleAdmin, Settings, and Account Management
Roles and permissions
Why screens and actions differ based on the user role inside the agency.
Read articleSaudi Market Integrations
Saudi market integrations in Osool
A practical summary of ZATCA, VAT, payments, FAL, Ejar, and market data integrations.
Read articleFAQ
Frequently asked questions about Osool
Short answers to the most common general platform questions.
Read articleGlossary
Core Osool glossary
Quick definitions for the most common real estate and finance terms in the platform.
Read articleTroubleshooting
Quick fixes for common issues
What to do when login fails, data is missing, or a listing cannot be published.
Read articleAgency Dashboard
Review dashboard metrics and alerts every day
A practical way to read collections, profit, leases, alerts, and portfolio health without slowing the team down.
Read articleAgency Dashboard
Property and unit data quality before operations
A practical checklist for property and unit data so leases, collections, owners, listings, and reports stay reliable.
Read articleAgency Dashboard
Collections, rent invoices, and tenant follow-ups
How to use the Collections Center to review expected, collected, and outstanding rent, identify overdue balances, and record payments cleanly.
Read articleAgency Dashboard
Expenses, owner pass-through, and the ledger
How to record property expenses without mixing them with agency income, and when they appear in owner wallets or financial reports.
Read articleOwners
Owner wallets and reconciliation before payout
How to review owner balances, collections, and expenses before issuing statements or transferring payable amounts.
Read articleTenants
Tenant follow-up, risk, and communication
How to read tenant history, delays, payments, and communication before taking operational or escalation action.
Read articleMarket Analysis
Use market data for pricing decisions
How to use city, district, and comparable rent indicators to price a unit without relying on one number.
Read articleOsool Listings
Manage listing inquiries and follow-up
How to read interest requests and views, then turn them into organized follow-up instead of scattered WhatsApp chats and Excel files.
Read articleOsool Listings
Activate listings and manage the agency public link
How to review the public link, published unit status, WhatsApp button, and checks before sharing the link with clients.
Read articleOsool Studio
Run Osool Studio: images, credits, and export workflow
How to use Osool Studio to prepare marketing images for units while tracking credits, gallery output, and available sharing options.
Read articleOsool AI CFO
Read AI CFO KPIs and action drafts
How AI CFO uses profit, collections, and owner payable indicators to generate answers and action drafts that still need human review.
Read articleOsool AI CFO
Review risk and anomalies with AI CFO
How to handle AI signals about risk or financial anomalies without treating them as final decisions or accusations.
Read articleSaudi Market Integrations
VAT, ZATCA, and Ejar readiness
What an agency should review before relying on VAT, e-invoicing, or Ejar workflows.
Read articleAdmin, Settings, and Account Management
Account security, roles, and audit logs
How to configure account language, timezone, user roles, and permissions before granting access to agency data.
Read articleAgency Dashboard
Ledger reports and month close
Steps to review collections, expenses, owner balances, and financial reports before closing a monthly period.
Read articleAgency Dashboard
Lease renewals and expiry workflow
How to track leases nearing expiry and decide renewal, move-out, or repricing without losing important dates.
Read articleAgency Dashboard
Maintenance work orders and owner approval
How to run a maintenance request from report to execution, expense, and owner or unit allocation.
Read articleAgency Dashboard
Receipts and payment reconciliation
How to review receipt, payment, and lease before treating a collection as complete and reportable.
Read articleAgency Dashboard
Excel and file import readiness
How to prepare property, unit, and tenant files before importing so bad data does not enter the agency dashboard.
Read articleAgency Dashboard
Notifications, alerts, and team handoffs
How to treat alerts as a daily work queue and prevent responsibility gaps between finance, marketing, and operations.
Read articleAdmin, Settings, and Account Management
Subscription, limits, and live workspace readiness
What an agency admin should know about plan limits, sample workspaces, and moving into live operations.
Read articleOwners
Owner portal experience and expectations
How to prepare owner data and reports before inviting an owner to use a portal or digital statement.
Read articleTenants
Tenant portal experience and payment readiness
How to review tenant, lease, and invoice data before inviting a tenant to use a portal or payment link.
Read articleTroubleshooting
Support escalation and bug reporting
What information to collect before contacting support so issues can be solved quickly without exposing sensitive data.
Read articleOsool Listings
Review listing copy and media before publishing
A practical editorial checklist for copy and images that makes listings clearer for clients and easier for marketing follow-up.
Read articlePlatform Overview
Agency training rollout plan
A practical two-week plan to train the agency team on data, collections, listings, owners, and reporting.
Read articleFAQ
Key Terms
- Agency
- The workspace for a real estate agency or company inside Osool.
- Property
- The main real estate asset, such as a building, compound, villa, or commercial site.
- Unit
- A rentable space inside a property, such as an apartment, office, or shop.
- Listing
- A public page or marketing card for an available unit.
- Owner Wallet
- A balance that shows owner receivables and obligations based on collections, expenses, and payouts.
- ZATCA
- Saudi Arabia Zakat, Tax and Customs Authority, including e-invoicing and tax requirements.